COVID-19 FAQ

There may be a delay in our response due to the high volume we are experiencing as we try to prioritise those arriving soonest, Please refrain from calling during this busy period and instead email us, please include your booking reference number if you have one, we will be able to help you more swiftly.  Thank you

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to ensure the guidelines are adhered to. 

 Good To Go With CH

 

From May 17th - Two households or six guests can holiday together in self catering accommodation

From July 19th - It is expected that household mixing will be permitted -  Your booking will be made at your own risk, we would strongly advise bookings are made with no more than two households, in the event that the road map does not follow this course your booking would require amendment in order to comply with current guidelines, standard terms and conditions would apply.

 

What If I Wish To Cancel My Current Booking?

You will need to check your travel insurance as to whether you would be covered for cancelling your holiday, We have made some changes to our terms and conditions to provide extra flexibility at this time, Email us at admin@croydeholidays.info to discuss the available options to you and we shall do our best to help as much as we can under the circumstances. 

- Please include your booking reference number if you have one, we will be able to help you more swiftly.  Thank you

 

It is your responsibility as a guest to keep up to date with current Government guidance/legislation and ensure that you adhere to any rules & measures in place before and during your stay with us.

 

Latest Revision 14/06/2021

 

We do not cover cancellation for illness before or during your holiday, multiple household restrictions or self isolation due to track and trace - Our booking terms and conditions will apply in the event a cancellation is required, but we will work with you to find suitable solutions.

Future bookings MUST comply with Government restrictions at the time of the holiday commencement, please keep this in mind before placing any bookings for multiple families/households as you will be asked to comply if the current law does not change before your arrival date. 

Update 14/06 

From May 17th - Two households or six guests can holiday together in self catering accommodation

From July 19th - It is expected that household mixing will be permitted - we would strongly advise bookings are made with no more than two households - Your booking will be made at your own risk, we would strongly advise bookings are made with no more than two households, in the event that the road map does not follow this course your booking would require amendment in order to comply with current guidelines, standard terms and conditions would apply.

 

What is a Support Bubble?

A support bubble comprises of one household plus another single adult household (with or without children)

 

 

Your booking would be cancelled if you are unable to travel due to a Government enforced Lockdown and we will provide the option to change the dates or a full refund of the deposit, balance and any extras booked for the property. Please note; our booking fee is non-refundable for services already rendered.

 

If you have to cancel your holiday due to being unable to trave due to illness or self isolation our standard terms and conditions will apply, you will not be entitled to a refund. We suggest you contact your travel insurance provider depending on your level of cover.  Occasionally we maybe successful in reselling the dates in which case we will be able to provide a partial refund.

If the holiday cottage is open and legally available to you as the main booker and you are not restricted from travelling, then our normal terms and conditions apply. We are happy to approach the homeowner to try and find you suitable alternative accommodation for multiple household bookings however this remains at the discretion of the homeowner and date the orginal booking was made. 

 

 

If you or a member of your group show symptoms that could be related to coronavirus, you must contact us immediately and we will advise case by case action plan suitable to your holiday. 

 

We cannot guarantee properties are free from infection, however, each of our property managers have been notified with the latest Government Protocols to help minimise risk and will continue to be maintained to a high standard.

 

Our arrival and departure times are subject to alteration to provide adequate preparation time to comply with the Covid challenges our housekeeping teams face - current check in: from 6 PM and check out: by 9.30 AM.

 

 YES, From the 19th July 2021 the swimming pool will reopen on the following conditions

1. Single families or family groups, with a maximum of 8 in the building at any one time.

2. Come back later if the pool is in use

3. Please try to limit your swim to about 45 minutes, to allow others to use the pool.

4. Arrive swim ready, and shower before swimming

5. Please leave straight after your swim, and change in your flat

 

A risk assessment has been undertaken for the swimming pool facilities and unfortunately it is deemed not safe to re-open from the 4th July 2020 and for the foreseeable future, while this is disappointing the pool area simply cannot conform to the Governments guidelines and as a result we have had to put our guests safety and well being first.