COVID-19 FAQ

We understand that the current situation with Coronavirus (Covid-19) is causing uncertainty and anxiety for our customers with a holiday booked in the coming weeks and months. The situation is changing daily; these are unprecedented times, so please bear with us as we work through what this means for everyone affected.

There may be a delay in our response due to the high volume we are experiencing as we try to prioritise those arriving soonest, Please refrain from calling during this busy period and instead email us, please include your booking reference number if you have one, we will be able to help you more swiftly.  Thank you

 We are currently making revisions with careful consideration to our owners and guests, please be patient with us if we dont have all the information for you at this present time. 

 

I Have An Upcoming Holiday Booking; Can I Still Go? 

On 23rd March 2020, the government issued the instruction that everyone must stay at home. We want to support our customers and we will do everything we can with our owners to enable customers to transfer the booking to later this year 

 

What If I Wish To Cancel My Current Booking?

You will need to check your travel insurance as to whether you would be covered for cancelling your holiday, Our standard terms and conditions apply however we shall do our best to help as much as we can in terms of offering a fee-free change of date until later this year. 

 

Our Holiday Balance Is Due Shortly, What Do We Do?

We have changed all balance due dates from 7 weeks prior to arrival to 4 weeks with immediate effect. This should enable us to work through all holidays in date of commencement order as priorty to those due to arrive before 18th July 2020.

 

What If Our Family Is In Isolation?

You will need to check your travel insurance as to whether this would be covered.  Sorry, We are unable to make exceptions to our T&Cs in light that a family is in isolation.

 

What Happens If I or One Of My Group Feels Unwell During My Holiday With You?

If you or a member of your group show symptoms that could be related to coronavirus you must follow the standard NHS guidance found at:  https://www.nhs.uk/conditions/coronavirus-covid-19/ . In addition, please contact us or your property manager and we will be able to assist you.

 

Can You Guarantee The Property Has Been Appropriately Cleaned?
We cannot guarantee properties are free from infection, however, each of our property managers have been notified directly with the latest Government Protocols to help minimise risk and will continue to be maintained to a high standard.

 

I Wish To Place A New Booking, What Are Your Terms?

Bookings made after 16/03/2020 

Our standard Terms and Conditions apply as you were aware of the current and developing situation arising within the country at the time of making a booking.  We are limiting any new bookings during April, May and June - Please contact us prior. 

Our deposit has been lowered for all new bookings to 20% - Balance due 4 weeks prior to arrival.