COVID-19 FAQ

There may be a delay in our response due to the high volume we are experiencing as we try to prioritise those arriving soonest, Please refrain from calling during this busy period and instead email us, please include your booking reference number if you have one, we will be able to help you more swiftly.  Thank you

 

From 14th September 2020 the law has changed,  you must not meet with people from other households socially in groups of more than 6. This will apply indoors and outdoors. This rule will not apply to individual households or support bubbles of more than 6 who will still be able to gather together.  Please ensure these rules are adhered to at all times.

We look forward to seeing you soon.....at a distance of course !

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

 Good To Go With CH

Update 27/11/2020 -  Christmas Bubble (23 December - 27 December)

The tier restrictions currently in place are to be relaxed over the Christmas period, between 23 December and 27 December and replaced with 'Christmas bubble' Under these rules, a Christmas bubble of up to 3 households can be formed.  

Please note: We will not be accepting bookings from the current Tier 3 area to help to protect our community.

If your booking spans the Christmas bubble period (23-27 December), the days outside of this period will be covered by the restrictions and will be subject to the Tier system.

 

North Devon Tier 2 - one household/support bubble only.

TIERS -  England   

  • Very High Tier 3  - If you live in an area with a "Very High" alert level, people should not to travel out of an area if it has been categorised as a very high alert level area.  Your booking will be affected, you can contact us to discuss your options -  we are working to contact those that could be affected by this change. See the government guidance  here.

  • High Tier 2 - If you live in an area with a "High" alert level (which you can read here), your booking can proceed subect to one household composition, you can contact us to discuss your options.

  • Medium Tier 1 - Bookings with a party size of 7 or more cannot currently take place unless the party members are from the same household or support bubble, this is now set in law.  you can contact us to discuss your options if your booking exceeds this. 

 

What If I Wish To Cancel My Current Booking?

You will need to check your travel insurance as to whether you would be covered for cancelling your holiday, We have made some changes to our terms and conditions to provide extra flexibility at this time, Email us at admin@croydeholidays.info to discuss the available options to you and we shall do our best to help as much as we can under the circumstances. 

- Please include your booking reference number if you have one, we will be able to help you more swiftly.  Thank you

 

I Wish To Place A New Booking, What Are Your Terms? (Bookings made after 16/03/2020) 

Our deposit has decreased for all new bookings to 25% 

If you plan to book a holiday with an arrival date between July 2020 and February 2021 - You are covered with our NEW FLEXI-BOOK option in the event we are forced to close the accommodation by Government measures or there is a law that prevents you from travelling to the accommodation. 

(We do not cover cancellation for illness before or during your holiday, multiple households or self isolation due to track and trace - Our booking terms and conditions will apply in the event a cancellation is required, but we will work with you to find suitable solutions)

Bookings with an arrival date after January 2021 standard booking Terms and Conditions apply.

 

The Law and Booking

IMPORTANT NOTE - From 14th September 2020 the law has changed,  you must not meet with people from other households socially in groups of more than 6. This will apply indoors and outdoors. This rule will not apply to individual households or support bubbles of more than 6 who will still be able to gather together.  Please ensure these rules are adhered to at all times.

 

Arrival and Departure Times

Our arrival and departure times are subject to alteration to provide adequate preparation time of the properties, these are currently check in from 6 PM and check out by 9.30 AM.

 

What If Our Family Is In Isolation?

You will need to check your travel insurance as to whether this would be covered.  Sorry, We are unable to make exceptions to our T&Cs in light that a family is in isolation at home. 

 

What Happens If I or One Of My Group Feels Unwell During My Holiday With You?

If you or a member of your group show symptoms that could be related to coronavirus, you must contact us immediately and we will advise case by case action plan suitable to your holiday. 

 

Can You Guarantee The Property Has Been Appropriately Cleaned?

We cannot guarantee properties are free from infection, however, each of our property managers have been notified with the latest Government Protocols to help minimise risk and will continue to be maintained to a high standard.

 

Will the Swimming Pool at Clifton Court be available?

A risk assessment has been undertaken for the swimming pool facilities and unfortunately it is deemed not safe to re-open from the 4th July 2020, while this is disappointing the pool area simply cannot conform to the Governments guidelines and as a result we have had to put our guests safety and well being first. 

 

It is your responsibility as a guest to keep up to date with current Government guidance/legislation and ensure that you adhere to any rules & measures in place before and during your stay with us.

 

Latest Revision 27/11/2020