COVID-19 FAQ

There may be a delay in our response due to the high volume we are experiencing as we try to prioritise those arriving soonest, Please refrain from calling during this busy period and instead email us, please include your booking reference number if you have one, we will be able to help you more swiftly.  Thank you

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to ensure the guidelines are adhered to. 

 Good To Go With CH

Feb 2021 update - 

The current national lockdown is set to continue to at least April 12th 2021.  All bookings due to arrive prior to this date will be contacted in due course. We look forward to welcoming you back to North Devon soon !

 

Update 22/02 

From April 12th - One household may holiday in self catering accommodation

From May 17th - Two households or six guests maybe able to holiday together in self catering accommodation

From June 21st - It is expected that household mixing will be permitted - Your booking will be made at your own risk, we would strongly advise bookings are made with no more than two households, in the event that the road map does not follow this course your booking would require amendment in order to comply with current guidelines, standard terms and conditions would apply.

 

What If I Wish To Cancel My Current Booking?

You will need to check your travel insurance as to whether you would be covered for cancelling your holiday, We have made some changes to our terms and conditions to provide extra flexibility at this time, Email us at admin@croydeholidays.info to discuss the available options to you and we shall do our best to help as much as we can under the circumstances. 

- Please include your booking reference number if you have one, we will be able to help you more swiftly.  Thank you

 

It is your responsibility as a guest to keep up to date with current Government guidance/legislation and ensure that you adhere to any rules & measures in place before and during your stay with us.

 

Latest Revision 22/02/2021

 

We do not cover cancellation for illness before or during your holiday, multiple household restrictions or self isolation due to track and trace - Our booking terms and conditions will apply in the event a cancellation is required, but we will work with you to find suitable solutions.

Future bookings MUST comply with the rule of six, household and tier restrictions, please keep this in mind before placing any bookings for multiple families/households as you will be asked to comply if the current law does not change before your arrival date. 

Update 22/02 

From April 12th - One household may holiday in self catering accommodation

From May 17th - Two households or six guests maybe able to holiday together in self catering accommodation

From June 21st - It is expected that household mixing will be permitted - Your booking will be made at your own risk, we would strongly advise bookings are made with no more than two households, in the event that the road map does not follow this course your booking would require amendment in order to comply with current guidelines, standard terms and conditions would apply.

 

The Law and Booking

From 14th September 2020 the law has changed,   you must not meet with people from other households socially in groups of more than 6. This will apply indoors and outdoors. This rule will not apply to individual households or support bubbles of more than 6 who will still be able to gather together. 

 

What is a Support Bubble?

A support bubble comprises of one household plus another single adult household (with or without children)

 

 

Your booking would be cancelled if you are unable to travel due to a Government enforced Lockdown and we will provide the option to change the dates or a full refund of the deposit, balance and any extras booked for the property. Please note; our booking fee is non-refundable for services already rendered, but can be carried over in the event a change of dates is preferable.

 

If you have to cancel your holiday due to being unable to trave due to illness or self isolation our standard terms and conditions will apply, you will not be entitled to a refund. We suggest you contact your travel insurance provider depending on your level of cover.  Occasionally we maybe successful in reselling the dates in which case we will be able to provide a partial refund.

If the holiday cottage is open and legally available to you as the main booker and you are not restricted from travelling, then our normal terms and conditions apply. We are happy to approach the homeowner to try and find you suitable alternative accommodation or change of dates for multiple household bookings however this remains at the discretion of the homeowner and date the orginal booking was made. 

 

 

If you or a member of your group show symptoms that could be related to coronavirus, you must contact us immediately and we will advise case by case action plan suitable to your holiday. 

 

We cannot guarantee properties are free from infection, however, each of our property managers have been notified with the latest Government Protocols to help minimise risk and will continue to be maintained to a high standard.

 

Our arrival and departure times are subject to alteration to provide adequate preparation time to comply with the Covid challenges our housekeeping teams face - current check in: from 6 PM and check out: by 9.30 AM.

 

A risk assessment has been undertaken for the swimming pool facilities and unfortunately it is deemed not safe to re-open from the 4th July 2020 and for the foreseeable future, while this is disappointing the pool area simply cannot conform to the Governments guidelines and as a result we have had to put our guests safety and well being first.