CROYDE HOLIDAYS

Booking Terms and Conditions

Effective from 7th November 2025

These Booking Terms and Conditions apply to all confirmed bookings created on or after 7th November 2025 and supersede all previous versions. Bookings booked before this date refer to our previous terms and conditions.

‍You are deemed to have read, understood, and agreed to these Terms and Conditions at the time you make a booking request with us. On receipt of a booking confirmation receipt, you enter into a binding contract with the owner of the holiday property. Your statutory rights are not affected.

Terms and Conditions before 08/11/2025

Bookings booked BEFORE 8th November 2025 - Terms and Conditions

Terms and Conditions

These Booking Terms and Conditions form the basis of your Agreement. You are deemed to have read, understood and agreed these Terms and Conditions at the time you make a booking Request with us. On receipt of a booking confirmation receipt you enter into a binding contract with the owner of the holiday property. Your Statutory Rights are not however affected.

9.1) The use of accommodation and amenities, where offered, such as swimming pools, trampolines, surf boards, hot tubs, children's play equipment, gym facilities, sauna's, travel cots, high chairs etc, is entirely at the users´ risk, and no responsibility can be accepted for injury, or loss or damage to users´ or visitors´ belongings. We respectfully ask that the use of hot tubs are not used after 10.30pm.

9.2) Surfboards and wetsuits are not permitted inside any of the properties unless specifically stated or special permission has been granted by the owner. Some cottages provide surfboard storage please ask if this is something you require.

9.3) Where BBQs, log burners, fireplaces or fire pits are present at the property it is the responsibility of the main party holder to ensure the safety of all group members (including dogs) and the property are adhered to. Fire guards where provided should be used. Any fires should be fully extinguished prior to leaving the room - Logs and coal are not provided, whereby an owner supplies logs this will be identified on the arrival information and only for Winter months (Nov - March)

9.4) Use of the hot tubs and swimming pools are entirely at own risk. Neither us, the owner of the property, hot tub company/cleaners accept any responsibility for any illness, injury, reaction or condition resulting from the use of the hot tub or swimming pool. You and all guests are responsible for your own safety when using these facilities. Children under the age of 16 and non-swimmers must be supervised by a responsible adult at all times. If you have any pre/existing medical condition or any concerns, you must consult a GP before use. Any call out due to user error, including mode change will be chargeable to the user. You must shower before and after every use to ensure the hot tub water remains safe for the duration of your stay, in the event the water is contaminated it may be deemed unsafe for use, a changeover refill charge is £75 if required.

The hot tubs are emptied, sanitised and refilled during every changeover period taking up to 12-14 hours to heat to a safe to use temperature on arrival, they are treated with chemicals, if you are allergic or sensitive to chlorine or any sanitising product you should not use these facilities.

9.5) EV Car Charging and EV bike charging is not permitted unless a designated EV charging port is provided at the property. No charging cables are permitted to 3 pin sockets in the property as this affects the properties insurance and is a serious breach of Health and Safety. Please contact us to discuss your EV car charging options. EV bikes are not to be stored in corridors or hallways where by forms part of a fire exit route.

9.6) Wifi where offered is complimentary, slow speed and occasional outages may be experienced that are beyond the properties control. No refunds or compensation shall be given for any downtime.

We will treat any of these circumstances as a material breach of the Holiday Booking entitling to us cancel with immediate effect and require you to vacate.

(Updated 24-09-2023)

CROYDE HOLIDAYS

Booking Terms and Conditions

Terms and Conditions before 08/11/2025

Holiday Cottages